IT Managed Services (ITMS)

Get Maximum Value From Your IT Investments

IT Managed Services from Headstrong consist of onsite and remote monitoring, management and support of your IT infrastructure. This includes consulting and management of data centers, servers, storage, emails, networks services, security services, production support, identity management and database management. We provide end-user IT service desk support, end user computing services and consumer technical support in 25 languages through a network of global delivery centers. Through Genpact LeanDesk we provide virtual desktop services. Our Remote Operations Centre (ROC) provides 24/7 infrastructure monitoring and management. Along with ITIL (ISO 20000), we use Lean Six Sigma to address technology problems and enable our clients to align their IT to business priorities while reducing technology costs. We use Genpact’s Smart Enterprise Process (SEP) framework for Service Disruption to Restore (D2R) to continuously reduce defects and create business priority outcomes. We also provide cloud enablement services, ITIL implementation services and comprehensive business process as a service (BPaaS) services.

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IT Managed Services

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